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Customer Service Specialist Apprenticeship
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About Quickline Couriers
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.
Quickline Couriers (opens in new tab)
Wage
- £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- [Minimum wage rates](opens in new tab)
Training Course
- Customer service specialist (level 3)
Hours
- Normal working hours (07:00 - 18:00). Working days TBC.
- 37 hours a week
Start Date
- Sunday 1 November 2026
Duration
- 1 year 3 months
Positions Available
- 1
What You'll Do at Work
- Liaise with the Transport Department to ensure new bookings are promptly covered
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
- Always backup any verbal conversations with customers via email including additional charges
Where You'll Work
- BUSINESS FIRST BLOCK A
- 25 GOODLASS ROAD
- LIVERPOOL
- L24 9HJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- ACCESS FURTHER EDUCATION LIMITED
Course Contents
- Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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- Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
- Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
- Participate in bi-weekly 1-1’s completed by line manager
- Report to management and the rest of the team on your assigned customer accounts activity
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About the Company
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.
Qualifications
- A recognised qualification:
- You’ll receive an industry-recognised certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- You’ll receive an industry-recognised certificate, such as:
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
Application
- The contact for this apprenticeship is:
- ACCESS FURTHER EDUCATION LIMITED
- The reference code for this apprenticeship is VAC2000051267.
- Closes on Friday 30 October 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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