Signet Recruitment and Retention
Customer Service Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The role
Working as part of a busy customer service team, you’ll be responsible for delivering a consistently high standard of service whilst working within a structured, KPI-driven environment.
Your responsibilities will include:
- Handling inbound customer enquiries across telephone, email and live chat
- Taking ownership of queries and seeing them through to resolution
- Managing more complex or sensitive customer issues calmly and professionally
- Building rapport quickly and delivering a warm, personalised service
- Making proactive outbound calls where required
- Working to individual and team KPIs, including productivity, quality and customer satisfaction measures
- Balancing efficiency with providing the right outcome for the customer
- Maintaining accurate records of customer interactions
- Working closely with other teams to resolve queries and ensure a seamless customer journey
- Identifying opportunities to improve the customer experience
- Acting as a positive ambassador for the business at every interaction
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
For this role, we’re particularly interested in people who have worked within a contact centre, call centre or high volume customer service environment and are comfortable working within a structured, performance-led team.
You’ll ideally have:
- Previous contact centre or telephone based customer service experience
- Experience working to KPIs, targets or service levels
- A strong understanding of what excellent customer service looks like
- Excellent communication skills, both verbally and in writing
- Confidence handling challenging conversations and customer complaints
- The ability to work at pace and manage multiple enquiries
- A solutions focused approach and willingness to take ownership
- Strong attention to detail
- Confidence using CRM systems and multiple digital platforms
- A collaborative, team-focused approach
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within luxury retail, fashion or e-commerce would be a nice addition, but certainly isn’t essential. We’re much more interested in finding someone who understands a busy customer service environment, is comfortable being measured against KPIs and genuinely enjoys helping customers.
If you’re an experienced customer service professional looking for an opportunity where you can bring your contact centre experience into a premium, growing business, we’d love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location