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Customer Service Specialist
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Customer Service Administrator / Client Relations Specialist
📍 Ware, Hertfordshire
💰 £28,000 – £30,000
🕐 Full-time | Monday–Friday
🏢 Onsite initially, with hybrid working expected once settled into the role
We’re hiring for a growing technology services business looking for an organised, personable Customer Service Administrator to become a key point of contact for customers, suppliers, and internal teams.
This is a varied position where you’ll support multiple departments and help keep everything running smoothly – from handling customer enquiries through to coordinating installations, equipment, and service requests.
What you’ll be doing:
- Acting as a first point of contact for customers via phone and email
- Handling customer enquiries and making sure issues are followed through to resolution
- Coordinating engineer visits, installations, collections, and equipment movements
- Liaising with customers, suppliers, and different internal departments
- Managing shared inboxes and keeping customer information and records up to date
- Supporting new customer onboarding and processing new orders/deals
- Ordering equipment, parts, and consumables
- Providing general administrative and operational support across the business
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What we’re looking for:
- Around 1–2 years' experience within customer service, administration, or another phone-based role
- Confident and professional communication skills – both over the phone and via email
- Strong organisation and attention to detail
- Someone comfortable managing several tasks at the same time
- Friendly, proactive, and happy speaking with customers, suppliers, and colleagues
- Good Microsoft Office skills, particularly Excel and Word
- CRM or database experience would be beneficial
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Why join?
- £28k–£30k salary
- Varied role with exposure across customer service, operations, sales, finance, and technology
- Career development and progression opportunities
- Supportive, established, and growing business
- Hybrid working expected once you're fully up and running
📅 Interviews are taking place next week, so we're looking to speak with suitable candidates quickly.
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