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Customer Service Specialist
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Dealer Support Advisor
Salary: £35,431
Location: Bristol, UK
Hours: Full-time
Overview
Our client, a financial services organisation operating within the automotive sector, is seeking a Dealer Support Advisor to help improve dealer performance, compliance and customer experience across a large UK dealer network.
This is a high-contact role combining inbound and outbound dealer support, complaint resolution, relationship management and operational administration. You will work directly with dealerships to understand issues, challenge poor practice and deliver positive outcomes for customers and dealer partners.
Responsibilities
- Provide inbound, outbound and digital support to dealerships, identifying root causes and resolving issues effectively.
- Support dealer relationship teams with dealership queries and priority account activity.
- Improve customer experience through complaint resolution and the management of customer and dealer issues.
- Advise dealer groups on marketing best practice and available marketing support.
- Maintain accurate dealer information and records.
- Respond promptly to poor customer experience reviews and help address underlying issues.
- Promote best practice across the dealer network, identifying challenges and recommending practical solutions.
- Complete administration within agreed service levels, considering the operational impact on dealerships.
- Act as a dealership subject-matter contact, resolving complaints and logistics issues while maintaining constructive dealer relationships.
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Benefits
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- Annual discretionary bonus.
- 15% non-contributory pension, with 9% during probation.
- 28 days' annual leave, with the option to buy or sell days.
- One volunteering day.
- Funded private medical insurance.
- Electric or hybrid car salary sacrifice scheme and Cycle to Work scheme.
- Life assurance at four times basic salary.
- Funded health screening for employees aged over 50.
- Employee discounts, healthcare and wellbeing services, voluntary benefits and generous family leave policies.
Interested? Click Apply to view the full vacancy and continue your application.
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