Vitality
Customer Service Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team - Member Servicing/Vitality Programme
Shift Pattern
Between Monday - Friday 08:00-19:00
Saturday 09:00-13:00 (40 hours)
Hybrid
2 days in the Stockport office, 3 days at home
Top 3 Skills Needed for this Role
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What This Role is All About
As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover.
Key Actions
- Respond to customer inquiries and complaints via Vitality’s social media channels, telephony, and email in a timely and professional manner
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times
- Document and track customer interactions, ensuring all issues are resolved promptly
- Collaborate with other departments to resolve complex customer issues
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and escalate priority issues to the appropriate team members
- Participate in training sessions to improve service skills and product knowledge.
- Listen well, communicate clearly, and provide customers with a friendly, helpful service
- Share knowledge and play your part in meeting team targets
- Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What Do You Need to Thrive?
- Previous experience working within a Customer Service or Administration role
- Enjoy fast-paced environments where processes change frequently so as a business we stay ahead
- Strong attention to detail is essential
- The ability to actively listen and question around our members’ needs to effectively find solutions in a timely manner
- A good understanding of recent technology to help provide technical support for our members
- Excellent verbal and written communication skills
- Time management - working effectively towards targets
- Passionate about delivering the highest level of customer service to our members
- Adaptable, independent, and positive towards change
So, What’s in it for You?
- Bonus Schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance - With its own set of rewards and benefits
- Life Assurance - Four times annual salary
Get help with your application
Your very own career expert that helps elevate your application to the next level.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
Our Promise to You
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills