The Nursery Store
Customer Service Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Supervisor
We are looking for an experienced Customer Service Supervisor to help lead our growing Customer Service team at The Nursery Store.
This is a hands-on leadership role where you will support our Customer Service Management team in delivering an outstanding experience for our customers while driving team performance, coaching colleagues, and continually improving how we work.
You will play a key role in developing people, managing daily operations, and ensuring our customers receive a consistent, fair, and efficient service across every channel.
What You’ll Be Doing
- Leading and supporting a team of Customer Service Advisors.
- Coaching colleagues to achieve individual and departmental KPIs.
- Managing daily workflow across email, live chat, telephone, social media, and marketplace platforms.
- Handling complex customer queries and escalated complaints.
- Monitoring quality, productivity, and customer satisfaction.
- Producing performance reports and identifying improvement opportunities.
- Working closely with other departments to resolve customer issues and improve processes.
- Supporting training, development, and performance reviews.
- Helping create a positive, supportive, and high-performing team culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
You will already have experience supervising or leading a customer service team and enjoy helping others succeed.
You will be confident making decisions, solving problems, and managing competing priorities while maintaining a strong customer focus.
We are looking for someone who is:
- A natural leader.
- Passionate about delivering exceptional customer service.
- Calm under pressure.
- Organised and highly motivated.
- Commercially aware.
- An excellent communicator.
- Comfortable working with performance data and KPIs.
- Focused on continuous improvement.
With experience of:
- Supervisory experience within a customer service environment.
- Strong coaching and people management skills.
- Experience handling customer complaints and escalations.
- Excellent written and verbal communication skills.
- Good IT skills and experience using CRM systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Hours and Salary
This is a full-time, permanent position.
Working hours are 37.5 hours per week across Monday – Sunday.
Salary up to £30,000 per annum, depending on experience.
Where We Are
Our office is easy to reach:
- Just off Junction 22 of the M60/A62.
- Free onsite parking available.
- Closest train station: Moston.
- Closest tram stop: Hollinwood (5-minute walk).
Why Work With Us?
You will be joining a business that places customer experience at the heart of everything we do.
You will have the opportunity to influence how our department operates, develop your leadership skills, and play an important role in shaping the future of our Customer Service team.
If you are passionate about leading people and delivering exceptional customer experiences, we would love to hear from you.
Ready to Apply?
Email your CV to: jobs@thenurserystore.com
We welcome applicants from all backgrounds.
No agencies please.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills