SponicHR
Customer Service Supervisor
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Recruitment Details
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Customer Service Supervisor
Key Features:
Job Overview:
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
TASKS Included:
- directly supervises and coordinates the activities of help and advisory services to provide support for customers and users
- liaises with clients and handles more complicated or sensitive complaints and queries
- develops and plans training for their teams
- establishes and monitors work schedules to meet the organisation's requirements
- discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- provided and resolved operational problems.
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Experience:
- Proven experience in a customer service supervisory role
- proficiency, particularly in English
- Strong leadership and supervision skills
- Excellent communication skills
- ability to manage and motivate a team effectively
- proficient in analysing customer service metrics and implementing improvements.
Entry Requirements Of This Job:
- There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors. On-British candidates required an English language test minimum of 4.5 IELTS.
Benefit:
- Sick pay
- Additional Leave
- Holiday payment
***** TO APPLY FOR THIS POSITION, PLEASE APPLY HERE *****
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Recruitment Details
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Customer Service Supervisor
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