Corona Energy
Customer Service Team Leader
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About The Role
Customer Service Team Leader
Coventry office
37.5 hours per week – Monday - Friday
Competitive salary & benefits
Due to the continued growth of our business, we are seeking a highly motivated Customer Service Team Leader to join the team and support the delivery of the very highest standards of customer experience.
If you are looking to take your first steps into line-management and already have a proven experience of working in a high-volume customer contact environment – we would be excited to hear from you!
Our Team
Working from our Coventry city centre offices which opened this year, you will lead and motivate a team of customer care executives; fostering a positive and collaborative work environment which supports the delivery of outstanding customer service, focused around our core company value – Customer First.
What Are We Looking For?
We are looking for someone who is ready to take their first steps into team leadership and who is already working in a high volume customer contact centre role. Ideally you will:
- Already have a working knowledge of inbound telephony, web chat and direct emails - working to SLA and KPI targets.
- Understand the structure and operation of a customer contact centre, having at least 3-5 years’ experience and/or have worked at a senior or supervisory level.
- Have worked in the business-to-business (B2B) customer service sector, either within energy/utilities, although this is not essential.
Our Offer
Corona Energy is a growing business, and this role will support the growth of a newly created team in our Coventry office. This is an opportunity to join us on our journey and be a part of the growth of our business.
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We are offering the successful applicant a highly competitive salary and package of benefits, along with extensive opportunity for professional and personal development in an organisation with a strong focus on wellbeing.
The role is office based, Monday-Friday (0830-1700) – to be considered you must be able to work from the office every day. This role will not require any weekend / evening working!
Interviews will be offered on a first come - first served basis so we encourage early application as we can offer an immediate start date!
About Us
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success, AND monthly bonuses!
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
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Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”.
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
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