Pin Point Recruitment
Customer Service Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Team Leader
North Tyneside
Permanent staff position
Office-based
£38,000 - £42,000 per annum
A leading print & packaging business is looking to recruit an experienced Customer Service Team Leader to head up the client services function, ensuring high-quality support for key client accounts.
What You’ll Be Doing
- Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
- Taking the lead on select key client accounts.
- Mentor and develop team members to follow procedures, develop skills, and maintain first-class standards.
- Provide support on technical queries & process questions.
- Accurately & efficiently handling any client complaints and related finance queries.
- Promoting inter-department collaboration to ensure smooth end-to-end workflow.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring to the Team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proven experience in a customer service/client services leadership role.
- A background in the print and/or packaging industries.
- Track record of coaching and developing others.
- Familiarity with technical or process-led customer enquiries.
For further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills