Elevation Recruitment Group
Customer Service Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Team Leader Brough, Hull £35,000 - £40,000
We’re working with a successful manufacturing business in Brough, Hull, who are looking for a Customer Service Team Leader to lead their customer service function and ensure customers receive an outstanding level of service.
This is a fantastic opportunity for someone who is confident managing a team, enjoys a fast-paced manufacturing environment and has a real focus on customer satisfaction and operational excellence.
The Role
You’ll take ownership of the day-to-day customer service operation, supporting and developing the team while working closely with sales, production, supply chain and other internal departments.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll be responsible for:
- Leading, supporting and developing the Customer Service team
- Managing customer enquiries, orders and queries
- Building strong relationships with key customers
- Ensuring orders are processed accurately and efficiently
- Working closely with production and internal teams to meet customer deadlines
- Handling escalations and resolving issues effectively
- Monitoring team performance and identifying opportunities for improvement
- Improving processes and maintaining high customer service standards
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
You’ll be:
- A confident team leader with excellent communication skills
- Highly organised and commercially aware
- Customer-focused and solutions-driven
- Comfortable working in a busy, deadline-driven environment
- Experienced in managing customer relationships and resolving issues
- Someone who enjoys improving processes and getting the best from a team
If you’re an experienced Customer Service professional looking for your next challenge and want to join a growing manufacturing business, we’d love to hear from you.
Apply today or get in touch for a confidential conversation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location