Helix Tool Co Ltd
Customer Service Technical Support Engineer
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An exciting opportunity for an experienced engineering professional to join our team.
- We are an established engineering distributor supplying a wide range of cutting tools and related engineering products to customers across the manufacturing sector.
- We are looking for an Internal Sales Engineer to join our Leeds team. This is a varied, customer-focused role combining technical engineering knowledge with sales and customer service.
The Role
- You will be based at our Head Office based in Leeds, West Yorkshire.
- Working closely with our customers, suppliers, internal and external sales team, you will be responsible for:
- Managing and developing relationships with existing customers
- Preparing quotations for cutting tools and related products
- Processing and following up customer orders
- Liaising with leading engineering tooling manufacturers and suppliers
- Providing customers with technical product advice and helping them select the right tooling for their applications
- Identifying opportunities to develop existing customer accounts
- Dealing with customer enquiries by telephone and email
- Working closely with colleagues to ensure customers receive a high level of service
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About You
We're looking for someone with a genuine engineering background and a good understanding of machining and cutting tools.
You may currently be working in:
- Engineering sales
- Internal technical sales
- Cutting tool sales
- CNC machining
- Manufacturing engineering
- Applications engineering
- Tooling distribution
You'll need to be confident speaking with engineers, machinists, purchasing teams and customers, and be able to understand their requirements and recommend practical tooling solutions.
We're looking for someone who is:
- Technically minded
- Customer-focused
- Commercially aware
- Well organised and able to manage multiple enquiries
- Confident communicating by telephone and email
- Comfortable working with suppliers and customers
- Ideally experienced with cutting tools, inserts and/or CNC machining
Previous experience within the engineering tooling industry would be a significant advantage, but we would also consider someone with a strong machining/engineering background who is looking to move into a technical sales role.
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What We Offer
- Permanent, full-time position
- Established and reputable engineering business
- Friendly and experienced team
- Varied role with genuine customer interaction
- Opportunity to develop your technical and commercial skills
- Long-term career opportunity
If you have the engineering knowledge, customer focus and enthusiasm to make this role your own, we'd be interested in hearing from you.
Application Details
- Application deadline: 30/09/2026
- Expected start date: 02/11/2021
- Job Types: Full-time, Permanent
- Salary: TBC
To Apply
Please send your CV and a covering letter outlining your relevant experience.
EMAIL TO: jobs@helixtools.co.uk
Address Letter to:
Allan Roberts.
Helix Tools Co Ltd,
Unit 7, United Business Park,
Lowefields Rd,
Leeds, W Yorks.
LS12 6UB
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