TXO
Customer Service & Transport Administrator
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About Us
At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions.
Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact.
We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference.
As we continue to grow globally, backed by TowerBrook Capital Partners' impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology.
Job Function
The Customer Service & Transport Administrator will act as the key link between TXO's services operational teams, customers and supply chain, processing and tracking customer orders, coordinating deliveries and collections, and ensuring a high level of customer service.
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The role will also support transport operations, third-party couriers, invoicing, SLA and statistical reporting, customer complaints, stock records and general administration, with occasional out-of-hours standby and low-level picking as required.
The ideal candidate will be customer-focused, organised and results-driven, with excellent communication, problem-solving and decision-making skills, the ability to manage competing priorities independently and a strong team-oriented approach.
Specific Responsibilities
The following outlines the primary areas of responsibility.
- Receive, process and track customer orders via email, telephone and company IT systems.
- Maintain accurate customer records, including stock holdings, orders and service activity.
- Act as the primary point of contact for supply chain and maintenance customers, ensuring queries and complaints are logged and resolved promptly.
- Support monthly maintenance invoicing and produce accurate SLA, statistical and operational reports.
- Assist with transport operations, including daily transport jobs, delivery and collection queries and third-party courier management.
- Liaise with the Service Delivery Team and Transport Manager to ensure effective customer communication and service delivery.
- Undertake low-level picking and other operational support activities as required.
- Participate in an out-of-hours home-working standby rota, processing customer orders when required.
- Maintain high standards of professionalism and customer satisfaction while complying with company procedures, HSE requirements and ISO 9001 standards.
- Undertake other duties and responsibilities as reasonably requested by management.
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About You
- Strong customer focus with a professional and service-oriented approach.
- Excellent verbal and written communication skills.
- Results-driven, with a proactive approach to achieving targets and deadlines.
- Strong problem-solving and troubleshooting abilities.
- Self-motivated, organised and confident in making decisions independently.
- Effective planning and time-management skills, with the ability to prioritise competing demands.
- A collaborative team player who works well with colleagues, customers and external partners.
Rewards
Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive base salary
- Company pension
- Life Assurance
- 25 days Annual Leave + Bank Holidays
- Festive Saving Scheme
- EAP (Employees Assistance Programme)
- Free Refreshments
- Free Parking
- Free Social Events
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