Teleperformance
Customer Service - Vodafone Ireland
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Overview
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Corporate Client Executive
Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)
Location
Newry, Co Down, Northern Ireland
Contract
Fulltime Permanent 40 hours
Start Date
Monday 28th September 2026
Hours of Work
Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsite
Training Onsite
Newry, Granite Exchange – 3 weeks
Salary
£26,436.80
Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast-paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
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The Role
We are seeking highly motivated, customer-focused professional to join our Optima Corporate Care team as Care Executives. This role is responsible for delivering exceptional end-to-end support to Vodafone Business customers across billing, service, technical, account administration and operational queries.
The Optima Care Executive acts as a single point of ownership for customer requests, ensuring issues are managed through to resolution while delivering a best-in-class customer experience.
In addition to managing customer contacts, successful candidates will be expected to analyse account performance, prepare customer service reviews, present account insights to stakeholders and proactively identify opportunities to improve customer outcomes.
This is a fast-paced role requiring strong communication skills, commercial awareness, analytical thinking and the ability to build trusted relationships with both customers and internal stakeholders.
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Technical Skills Required
- Microsoft Office Suite
The successful candidate must demonstrate a strong working knowledge of Microsoft Office applications.
What Success Looks Like
A successful Optima Care Executive will:
- Deliver exceptional customer experiences.
- Take ownership of issues from start to finish.
- Meet and exceed SLA commitments.
- Build strong customer relationships.
- Confidently present customer account reviews.
- Use data to identify opportunities and risks.
- Collaborate effectively across departments.
- Continuously look for ways to improve customer outcomes and operational performance.
To Work from Home
- You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
- Need to have the ability to work from home in a private room
- Equipment will be supplied while working from home
- Have the ability to go onsite in Newry when needed (3 days per month)
Background Check Requirements
- Access NI Check and 3 years referencing history
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