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Customer Service/Admin Apprenticeship
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Customer Service/Admin Apprenticeship
DR UZMA KHAN, BARTON UPON HUMBER, Immingham
Closes in 29 days (Friday 30 October 2026 at 11:59pm)
Posted on 4 August 2026
Summary
You will support the reception team to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other staff. The Practice will provide training and ongoing support to enable you to use the systems and processes already set up.
Wage
£14,560 for your first year, then could increase depending on your age
Training
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm. 35 hours a week
Start date
Monday 9 November 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Making appointments for patients
- Respond to all requests for home visits / urgent calls
- Respond to all queries and requests for assistance from patient, visitors and other members of staff as required
- To date stamp and sort in-coming mail in an appropriate manner and file same within agreed protocols
- To record all petty cash transactions in a cashbook as required
- Keep the reception and waiting areas safe and tidy
- Attending Staff Meetings/other meetings as required
- Taking part on training courses as highlighted necessary for the job
- To adhere to any protocols & procedures detailed in the Staff Handbook
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:
- 80 HIGH STREET, BARTON UPON HUMBER, DN18 5PU
- Town Street, South Killingholme, Immingham, DN40 3EL
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner apprenticeship standard: Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) One to one Tutor Assessor support in the workplace Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
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Requirements
Desirable qualifications
GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
As an Apprentice you will support the reception team to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other staff. The Practice will provide training and ongoing support to enable you to use the systems and processes already set up. You will be required to demonstrate good customer service and interpersonal skills and have good computer skills. You must also be committed to completing the We are pleased to be able to offer this exciting opportunity to someone wishing to enter the world of Primary care and specifically General Practice.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Excellent future prospects for the right candidate.
Ask a question
The contact for this apprenticeship is:
MCARTHUR DEAN TRAINING LIMITED
Julie Curtis
julie@mcarthurdean.co.uk
01482 210093
The reference code for this apprenticeship is VAC2000042492.
Apply now
Closes in 29 days (Friday 30 October 2026 at 11:59pm)
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