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Customer Service/Engineering Stores Apprentice - Thrapston
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Hayley Dexis Opportunity
Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. Hayley Dexis are offering an exciting opportunity for Customer-Facing Engineering Stores Apprentice joining their onsite team supporting a busy manufacturing environment at their branch located in Thrapston.
- Wage: £16,640 a year
- Training course: Customer service practitioner (level 2)
- Hours: Monday- Friday 8.00am- 5.00pm 1-hour lunch Max 40 hours per week 40 hours a week
- Start date: Wednesday 29 July 2026
- Duration: 1 year
- Positions available: 1
What you'll do at work
Working within our Thrapston location as a Customer Facing Engineering Stores Apprentice. You will play a key role in making sure critical machine parts and components are available when needed. Working directly with engineers and site teams, coordinating stock levels and helping to keep operations running effectively and reduce downtime.
This role is ideal for someone with a keen interest learning all aspects of warehousing processes, and have the ability and confidence to liaise with customers and internal staff. You will need to be a good communicator and an organised person. You will be reporting to the Warehousing Supervisor in providing a support service where you will learn a wide range of skills including Warehousing processes, Customer Service and administrative processes. Enjoy troubleshooting and working with a range of people and be a resourceful and helpful person.
- Manage and organise engineering parts and machine components
- Support the procurement and ordering of critical spares/parts
- Balance stock availability with cost control and efficiency
- Deliver excellent customer service, building relationships with engineers and site teams
- Maintain high standards through continuous improvement
- Carry out key stores duties including checking goods in and stock levels checks
- Working within the warehouse and office you will be supporting other staff in all aspects of the Warehousing processes
- Liaising with customers and suppliers
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Where you'll work
Haldens Parkway
Thrapston
Kettering
NN14 4QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: STAFF SELECT LTD
- Training course: Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2
- Functional Skills maths & English Level 2 (if required)
- Min 20% OTJT
- EPA
- No day release- inhouse training
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More training information
You will learn all aspects of Customer service/Warehousing and excellent customer service skills
- Time Management/ Warehouse Administration Processes
- No day release is required
- Confidence to engage with people on a professional level
- Attention to detail
Requirements
Desirable qualifications
- GCSE in:
- Maths & English (grade GCSE - grades 3,4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Position involves working within a team of 17 staff and will learn all aspects of who we are as a business, the products we supply and the services we offer.
About this employer
Hayley Group is the largest independent distributor of engineering products and consumables in the UK. They are an equal opportunities employer, currently employing over 1300 people who provide industry leading customer service.
Company benefits
- 23 days annual leave (Plus Public/Bank Holidays)
- Uniform and PPE Provided
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Can progress within business depending on business needs and performance
Ask a question
The contact for this apprenticeship is:
- STAFF SELECT LTD
- Carolyn Marson
- carolyn.marson@novatraining.co.uk
- 07534486764
The reference code for this apprenticeship is VAC2000036664.
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