Hays
Customer Service/Export Co-ordinator
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Customer Service & Export Coordinator
Full Time | Competitive Salary | Office-Based
Are you an experienced Customer Service professional with export knowledge who enjoys variety, problem-solving and building strong customer relationships?
We are looking for a proactive and organised Customer Service & Export Coordinator to join a busy and growing team. This is a varied role that combines customer service, export administration and operational support, ensuring customers receive an exceptional experience while supporting the smooth movement of products across international markets.
If you enjoy working in a fast-paced environment, are confident managing multiple priorities and take pride in delivering excellent service, we'd love to hear from you.
The Role
As a Customer Service & Export Coordinator, you will be responsible for supporting customers, processing export orders and coordinating with internal teams and logistics partners to ensure products are delivered efficiently and accurately.
Key Responsibilities
Customer Service
- Respond to customer enquiries via telephone, email and online channels.
- Deliver an outstanding customer experience at every interaction.
- Process orders, replacements and warranty claims.
- Handle customer complaints professionally and efficiently.
- Build positive relationships with customers and internal stakeholders.
- Maintain accurate customer records and documentation.
Export & Order Processing
- Process export orders accurately and efficiently.
- Ensure all export and import requirements are met for individual countries.
- Prepare and manage export documentation.
- Liaise with third-party logistics providers regarding shipments and deliveries.
- Investigate and resolve shipment queries and issues.
- Support customers with delivery tracking and logistics enquiries.
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About You:
We are looking for someone who combines excellent customer service skills with strong administrative and export experience.
Essential Skills & Experience
- Minimum 2-3 years' experience in a customer service, customer support or export administration role.
- Experience of export/import processes and documentation.
- Excellent verbal and written communication skills.
- Strong administrative skills and attention to detail.
- Experience working in a fast-paced environment.
- Experience using Salesforce, SAP or similar CRM/ERP systems.
- Additional language skills.
- Technical customer service experience.
Why Apply?
- Varied role combining customer service, exports and operations.
- Opportunity to work with international customers and suppliers.
- Supportive and collaborative working environment.
- Career development opportunities.
- Exposure to technical products and export operations.
- A role where no two days are the same.
If you're passionate about customer service, enjoy coordinating international shipments and have the attention to detail needed to manage export processes effectively, we'd love to hear from you.
What you need to do now
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Desired Skills and Experience
Essential Skills & Experience
- Minimum 2-3 years' experience in a customer service, customer support or export administration role.
- Experience of export/import processes and documentation.
- Excellent verbal and written communication skills.
- Strong administrative skills and attention to detail.
- Experience working in a fast-paced environment.
- Confident using Microsoft Office, including Word and Excel.
- Ability to multitask, prioritise and manage deadlines.
- Positive, proactive and team-focused approach.
- Comfortable working with telephone systems and headsets whilst completing administration.
Desirable Skills & Experience
- Experience using Salesforce, SAP or similar CRM/ERP systems.
- Additional language skills.
- Technical customer service experience.
- Knowledge of power tools, engineering products or other technical equipment.
- Mechanical aptitude or a genuine interest in learning technical products.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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