Citizens Advice
Customer Services Adviser
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Citizens Advice Newcastle Customer Services Adviser
Citizens Advice Newcastle is seeking to appoint an experienced and enthusiastic customer services adviser to join our busy team at Newcastle City Library, right in the heart of the City centre. The successful candidate will start as soon as possible.
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About the Role
As the first point of contact for our clients, you will play a vital role in helping people to access our advice services. You will welcome and assist clients, book appointments, support busy walk-in advice sessions and ensure that people receive the help they need in a professional and compassionate manner.
The role also includes providing administrative support to our staff and volunteers and working collaboratively as part of a dedicated team. You will be highly organised, self-motivated, and committed to delivering excellent customer service whilst maintaining high standards of accuracy and quality.
Key Responsibilities
- Play a vital role in helping people to access our advice services.
- Welcome and assist clients.
- Book appointments.
- Support busy walk-in advice sessions.
- Ensure that people receive the help they need in a professional and compassionate manner.
- Provide administrative support to our staff and volunteers.
- Work collaboratively as part of a dedicated team.
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Requirements
- Experience in a customer service or client-facing role.
- Excellent communication and interpersonal skills.
- Highly organised and able to manage a varied workload.
- Strong administrative and IT skills.
- Committed to providing excellent client care.
- Works effectively both independently and as part of a team.
- Shares the values and aims of Citizens Advice.
This is an excellent opportunity to join a well-respected local charity and make a real difference to the lives of people across Newcastle.
Why Join Us
If you are passionate about helping people and want to contribute to a service that supports thousands of local residents each year, we would love to hear from you.
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