Groupe Clarins
Customer Services Advisor (31hrs/wk)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor, Harlow, 31 hrs/wk
Ready to bring passion into your career?
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.
To learn more about our group and our commitments to people, visit www.groupeclarins.com.
Equal opportunity employer
We believe in making life more beautiful for our employees and our customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.
We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
The Role
Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPI’s. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including, email, telephone, live chat, social media platforms and letter. The department’s aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment. “Delivering the best level of service at the right cost and on time."
(This role has shift patterns which includes some weekends, please ensure you're able to fulfil these requirements before applying.)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We Have
- Competitive compensation package
- 25 days annual leave (pro rata for part time roles)
- Clarins For You - Our Reward and Benefits Platform
- Generous employee discount and Training allocation
- Potential to earn up to 10% performance based bonus
- Career Development opportunities
- Access to a range of Wellbeing services through our Employee Assistance Programme
You Are
- Passionate about delivering world class customer service
- Enjoy resolving all queries in a timely manner from email, phone, chats and social media.
- An excellent listener who understands great customer service
- Some administration experience desirable but not essential
- Best in class communication skills, both verbally and written
You Have
- 2yrs+ customer service experience
- Proficient in Microsoft office
- Excellent verbal and written skills, with the ability to communicate confidently at all levels
- Ability to multitask and prioritise work under pressure
- Awareness of GDPR
- Previous experience with Zendesk or Salesforce is an advantage
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location