Robert Walters
Customer Services Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor
Salary: £27,810 per annum
Location: Warrington - Fully Office Based
Hours: 8-week rolling rota (5 days from 7), with shifts scheduled between 06:45 and 22:00, and include two weekends off per 8-week rota.
Contract: Full Time, Permanent
The role
As a Customer Service Advisor, you'll handle a variety of customer enquiries by delivering a professional, friendly and efficient service. You'll take ownership of each query from start to finish, ensuring customers receive accurate information and a positive outcome.
Key responsibilities
- Handle customer enquiries professionally across multiple communication channels
- Take ownership of customer queries through to resolution
- Deliver a positive, efficient and empathetic customer experience
- Maintain accurate customer records and update internal systems
- Work closely with other departments to resolve more complex enquiries
- Ensure all work is completed in line with company policies and regulatory requirements
- Keep up to date with products, services and business processes
- Adapt to new systems, processes and business initiatives
- Contribute ideas to improve the customer experience and team performance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
We're looking for someone who enjoys helping people, communicates well and thrives in a busy environment.
You'll ideally have:
- Previous customer service experience
- Excellent communication and listening skills
- A positive, patient and professional approach
- Strong attention to detail
- Good IT skills and confidence using different systems
- The ability to multitask and prioritise your workload
- A proactive attitude and willingness to learn
- A team-focused mindset with a collaborative approach
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About the company
You'll be joining a well-established organisation that believes great customer service starts with great people. From your first day, you'll receive structured training, ongoing support and the opportunity to develop your career within a welcoming and inclusive team.
If you're looking for a company where your contribution is recognised and your development is genuinely supported, we'd love to hear from you.
Apply now
If you're ready to take the next step in your customer service career and join a business that values its people, apply today.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills