Techtronic Industries EMEA
Customer Services Agent
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Agent - Fixed-Term Contract
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
We’re looking for a highly organised Customer Services Agent to step into a fixed-term contract until end of September 2027 to support ongoing project work and make an immediate impact within our busy B2B environment.
If you thrive on handling high volumes, enjoy working with data, and take pride in getting every detail right, this is your chance to play a vital role, within a great team!
Key Responsibilities:
- Accurately process and manage a high volume of customer orders, with a particular focus on free-of-charge (FOC) and single-line orders.
- Monitor order queues and prioritise workload to meet agreed service levels and processing targets.
- Deal directly with customers either by telephone, electronically or face to face.
- Manage all customer orders as per the internal SOP’s and customer vendor compliance.
- Handle and respond efficiently to all general and order specific customer enquiries.
- Provide pricing and delivery information.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Organise workflow to meet customer timeframes.
- Log details of enquiries, comments and complaints and details of actions taken.
- Provide feedback on the efficiency of the customer service process and areas of improvement.
- Communicate and coordinate with internal and third-party stakeholders to include Sales, Planning, Logistics and After Sales Support.
- Carry out other ad-hoc duties as required from time to time.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills Required:
- Previous experience within a B2B Customer Service position is ideal but not essential.
- Previous order processing experience ideal.
- Strong data entry experience is essential.
- Highly detail-orientated and comfortable working in a process driven environment where accuracy and efficiency are critical.
- Knowledge of CRM systems ideal.
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Excellent communication skills, both oral and written.
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints.
- Professional and empathic approach to resolving issues.
- Strong MS Office Skills.
- Excellent time management and goal-orientated focus.
- SAP knowledge is preferable.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About TTI
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location