Anglia Ruskin University
Customer Services and Enquiries Assistant
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About ARU
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
Job Category
Administrative
Vacancy Type
Permanent
Employment Type
Full time
Salary
- From: £26,707
- To: £30,378
Location
Chelmsford/Cambridge
Faculty/Prof Service
Corporate Marketing
Closing Date
02/09/2026
Ref No
4053
Documents
About The Role
We are looking for a highly motivated and customer-focused individual to join our Customer Services and Enquiries Team, supporting prospective students and applicants throughout their journey to ARU.
As a Customer Services and Enquiries Assistant, you will be one of the first points of contact for future students, providing high-quality advice and guidance across a range of communication channels, including telephone, email, live chat, social media and digital platforms. Your role will be vital in ensuring that every prospective student receives an excellent experience, helping them make informed decisions about studying at ARU.
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- Responsibilities:
- Manage enquiries relating to courses, entry requirements, fees, scholarships, applications and admissions processes.
- Support applicants from initial enquiry through to enrolment.
- Utilise a range of systems including CRM platforms, admissions systems and AI-powered communication tools to maintain accurate applicant records, manage enquiry workflows and support effective communication with prospective students.
- Work closely with colleagues across Admissions, Student Recruitment, Information Technology and other university teams.
Qualifications:
- Substantial customer service experience, ideally gained within a contact centre, advisory or customer-facing environment.
- Excellent communicator with strong organisational skills.
- Ability to manage multiple priorities while maintaining a high standard of service.
- Experience of handling complex enquiries, using CRM systems and working confidently with technology.
We are seeking someone who is proactive, adaptable and committed to delivering outstanding customer service. If you enjoy helping people, solving problems and working collaboratively as part of a team that directly contributes to ARU's student recruitment success, we would love to hear from you.
Informal enquiries can be made to Sean Rowlatt, Senior Admissions Manager - Applicant Services, at sean.rowlatt@aru.ac.uk
Benefits
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
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Safeguarding and Diversity
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
Right to Work
We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right To Work Policy and our own Institutional Policy. Furthermore, we must note:
- Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
- Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.
Flexible Working
Committed to being inclusive and open to discuss flexible working.
Application Information
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
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