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Customer Services Apprentice
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Join Lorient, a market leader in fire, smoke, and acoustic sealing systems. This Customer Service Apprenticeship offers the opportunity to develop valuable customer service skills with an innovative manufacturer renowned for quality, technical expertise, and helping to make buildings safer worldwide.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage customer orders and enquiries
- Deliver a professional, efficient, and solution-focused service
- Build strong relationships with customers and internal teams
- Support our commitment to excellence in customer experience
What you’ll gain
As an apprentice, you will:
- Learn from experienced colleagues and industry experts
- Develop role-specific technical and professional skills
- Gain valuable workplace experience alongside formal training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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We’ve been designing and manufacturing high-performance sealing systems for over 45 years. Our intumescent seals are a vital part of a fire door assembly, helping to defend buildings against the spread of fire. Our smoke seals restrict smoke movement around a building - giving people time to escape, and reducing property damage.
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We aim to be the best in the world in our sector. We’ve built a strong reputation for design innovation; and for producing the highest quality sealing systems embracing acoustic, smoke, fire, and thermal containment; as well as accessibility. Our dedicated R&D and testing facilities rigorously put our sealing systems through their paces — enabling us to enhance product form and function. Respected throughout the industry for our technical expertise, we play an active role in helping to shape standards and best practice and providing an excellent customer service experience.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Customer Services Advisor
- Ambition to work with a multi-million pound business.
- Part of a large organisation - employee over 1200 employees in the UK with sites all over.
- Career development opportunities are huge.
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