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Customer Services Apprentice
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Juzo Apprenticeship Opportunity in Customer Services
Juzo is excited to offer an apprenticeship providing an excellent opportunity to begin a successful career in Customer Services.
Working as part of our Customer Services team, you will develop a range of skills including order processing, customer communication, telephone technique, problem solving, and customer enquiries.
What you'll do at work
- Accurately enter and process detailed customer orders using internal systems
- Check order information and customer account details before processing
- Respond professionally to customer emails, including order and general enquiries
- Learn processes in the Logistics department and support them as required to meet business needs
- Answer incoming telephone calls to provide customer support
Where you'll work
MERCURY HOUSE
10 TATTON COURT KINGSLAND GR
WOOLSTON
WARRINGTON
WA1 4RR
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Monthly workshops delivered by Warrington & Vale Royal College
- One-to-one tutorials and workplace assessment visits
- Ongoing support to help you develop the knowledge, skills, and behaviours required to achieve the qualification
Essential qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Positive attitude
About this employer
We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.
Company benefits
- 25 days holiday
- Non-contributory pension
- Private medical insurance
- Health cashplan
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
During this apprenticeship, you will gain the skills and experience required to progress within a career in Customer Services as an Adviser which can then progress to a Senior Adviser and eventually to Team Leader or Manager positions
Contact
The contact for this apprenticeship is:
JUZO UK LTD
Julia Miao
julia.miao@juzo.co.uk
The reference code for this apprenticeship is VAC2000041428.
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