Morgan Hunt
Customer Services Assistant
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Customer Services Officer
We are currently recruiting for a Customer Services Officer to join a housing organisation on a temporary basis until the end of March 2027.
The role will provide frontline support to tenants, residents, and applicants, dealing with a range of repairs and maintenance enquiries.
Key Responsibilities:
- Handling high-volume telephone, email, and face-to-face enquiries.
- Logging and triaging repairs, identifying emergency, urgent, and routine issues.
- Arranging appointments and liaising with contractors and internal teams.
- Providing housing information, advice, and signposting.
- Identifying and escalating safeguarding, health & safety, and emergency issues.
- Supporting reception and general administrative duties.
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About You:
We are looking for someone with previous customer service experience, ideally within a housing association, local authority, or similar environment. Experience of repairs triage would be advantageous.
You will need excellent communication skills, strong IT and administrative abilities, good attention to detail, and the ability to remain calm and professional when dealing with challenging situations.
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Morgan Hunt is a multi-award-winning recruitment Business for interim, contract, and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications, and abilities to perform the relevant duties required in a particular role.
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