Customer Services Assistant (fixed-term, part-time)

Job Description

The Customer Services Assistant will support all aspects of Mslexia’s day-to-day administration. Working closely with the Admin Team, you will assist with the smooth running of the Mslexia office, customer relationships, magazine, competitions, projects, and online shop transactions.

We are a close-knit team of eight, each with our own distinct roles, but with the shared aim of supporting women writers and promoting gender equality in literature.

You’ll be part of our Administration & Finance team for this 12-month, fixed-term contract, working two and a half days a week, from Mslexia’s office in Newcastle upon Tyne. (This role is office-based and not conducive to hybrid or home working.)

Reporting to: Admin Manager

Roles and Responsibilities

• Deal with requests and queries via telephone and email
• Record and fulfil orders for the magazine subscription, single issues, books, ebooks, events, etc.
• Help update and maintain our internal databases
• Help with the recording of competition entries and responding to associated queries
• Assist with the processing of and response to, quarterly submissions for the magazine
• Assist with the smooth running of the office
• Compile and edit the Competitions Listings sections in Mslexia magazine, and update listings and opportunities in the Mslexia Salon
• Notify the Sales Team of potential advertising and marketing leads
• Contribute to Mslexia magazine, website and newsletter as and when required by the Editorial & Outreach Team
• Support the work of the rest of the staff in administrative matters as and when required
• Reflect in all dealings with the public, Mslexia's respect for and commitment to women writers, whatever their skill and status and background
• Represent Mslexia when required at literary and other events, and contribute to the work of the company in any other areas as and when required