Nuffield Health
Customer Services Assistant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Assistant
Bournemouth Hospital | Marketing | Permanent | Part Time
£25,038.00 per annum pro rata
22.5 hours per week
Our Customer Services Department
Our Customer Services Department currently has an opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you to be your best.
The Opportunity
Do you have a passion for customer service?
Are you a confident and customer-focused administrator, who strives to deliver best service at every opportunity? Then you could be just the person we’re looking for.
As our Customer Services Assistant you will:
- Respond to enquiries via telephone, email and Salesforce – ensuring the customer journey is seamless throughout and recording updates on a CRM system where necessary
- Provide written quotations for outpatient and surgical treatment
- Manage the end-to-end customer journey, taking ownership at each touch point
- Work closely with colleagues across the hospital, establishing great working relationships that enhance the patient journey
- Organise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatment
- Highlight the great work of the Hospital through a variety of media including supporting our social media accounts
- Be part of a busy team, working individually and together to deliver the highest standards of customer service
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Person
To succeed as a Customer Services Assistant you will need:
- Excellent verbal and written skills
- A positive, proactive and customer-focused attitude
- An ability to prioritise and manage your workload in a fast-paced team environment
- Demonstrable experience in a customer-facing role
- High levels of accuracy and a keen eye for detail
- Strong administration skills, preferably with experience using a CRM system
Helping you feel good.
We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind with free gym membership, a cycle to work scheme, and more. At Nuffield Health, we take care of what’s important to you.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nuffield Health Bournemouth Hospital
At Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state-of-the-art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London