Savills Management Resources
Customer Services Associate FTC - Thames Quarter & The Cavalry, Reading
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Purpose of the Role
To provide on-site lettings and property management services to exciting build-to-rent residential schemes in the Thames Valley – Thames Quarter 315 apartments and The Cavalry 220 apartments across the scheme.
- To be the first point of contact from the enquiry stage, viewing the property through to resident move-in.
- To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
- To assist ARSM and provide assistance when cover is required over both The Market & The Merchant sites.
Key Responsibilities
- This role will be supporting both sites at Thames Quarter & The Cavalry.
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times.
- Reporting building issues to the relevant member of the team.
- Clear communication of important information, ensuring appropriate channels are used.
- Responding to rental enquiries, booking in and conducting viewings, and agreeing offers.
- Completing all applicant vetting in line with Savills procedures.
- Processing offers and completing all tenancy documentation.
- Provide first-class customer service to residents.
- Organising and running tenant services via third parties and in-house.
- Ensuring up-to-date resident communication via various channels including social media.
- Creating a community feel through communication, events, and innovations.
- To act as the first point of call for residents to report maintenance issues or other requests.
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained.
- Carrying out regular inspections of communal areas and apartments.
- Organising minor works between tenancies to maintain first-class presentation of apartments.
- Completing check-in and check-out reports; determining deposit returns.
- Work alongside the ARSM and RSM to ensure H&S statutory requirements are met across the development.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge, and Experience
- Strong customer service ethic / background.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm, and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy.
- Strong financial management skills.
Working Hours - Fixed term contract. 40 Hours per week
Salary - £30,000
#LI-DNI
Please see our Benefits Booklet for more information.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills