CPS Group (UK) Limited
Customer Services / Claims Handler
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Customer Services / Claims Handler (Travel Insurance)
Cardiff – 2 days a week onsite
Salary starting from £24.5k pa + benefits
CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.
The role doesn’t require any previous experience, full training is given and there is excellent scope for long term career development.
In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You’d be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.
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Hours:
- Mon to Fri. 9am – 5.30pm (37.5 hours per week) with 2 days per week required in the Central Cardiff office.
Duties:
- Provide high level of customer services throughout the claims process
- Assess liability and indemnity on the claim
- Identify and refer fraud indicators
- Negotiate settlement of claims
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Experience / Skills:
- Organised with strong attention to detail
- High level of communication skills both written and verbal
Benefits:
- Annual salary reviews
- 25 days holiday (Plus 8 days bank holiday)
- Flexible working from home arrangements and equipment
Contact:
- Zach Bennett – CPS Group UK
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