Carlsberg
Customer Services Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Services Executive
Location: Mica Point, Tamworth
Job Length: Permanent
Working Hours:
- Full time, operating hours of 8am–8pm, 5 days over 7
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As the Dynamic, Multi-Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.
About the role:
As part of our Customer Service team, you’ll manage inbound and outbound customer enquiries relating to equipment breakdowns, parts orders and complaints. You’ll focus on resolving issues at the first point of contact wherever possible, helping to minimise disruption and deliver a positive customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll play an important role in achieving service levels, improving customer satisfaction and supporting an efficient, cost-effective service.
Role Responsibilities:
- Manage inbound and outbound service calls, accurately diagnosing equipment faults and maximising first-line resolution and customer satisfaction.
- Guide customers through basic troubleshooting and equipment fixes over the phone where possible, helping to prevent total system failures.
- Accurately log technician visits, ensuring all relevant information is captured in case notes.
- Develop strong knowledge of dispense systems, chillers and ice machines across a range of customer environments.
- Educate customers on equipment operation, basic hygiene and routine maintenance.
- Monitor and manage Service and Asset Existence Programme (AEP) queues on a rotational basis.
- Liaise with external service providers supporting chiller and dispense systems in Ireland.
- Resolve customer enquiries and complaints at the first point of contact wherever possible.
- Complete administration accurately and within agreed timescales, ensuring customer records are kept up to date.
- Adhere to departmental standards, processes and guidelines.
- Work flexibly across operating hours of 8am–8pm, 5 days over 7.
- Represent Carlsberg Britvic and its culture positively, both internally and externally.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience and Key Attributes:
- Excellent verbal communication skills essential
- Contact centre customer service/Technical experience preferred but not essential
- Good computer literacy, with confidence using Microsoft Office and other Windows-based applications and systems
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills