Royal College of Nursing - Company
Customer Services Information Assistant (Library)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Services Information Assistant
RCN London HQ, 35 hours, fixed term contract until 31 March 2027
£37,191 per annum (including London weighting)
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
The role
As a Customer Services Information Assistant you’ll use your positive attitude and your knowledge of customer services skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will get involved in anything from overseeing the smooth running of the library space to managing our graduate trainees. We'll look to you to help us deliver an exceptional customer service enquiry service. It's a great way to build on your skills and experience and develop your potential.
The person
As well as exceptional customer service, to join us you’ll need knowledge of supporting and training others.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are looking for someone who can start as soon as possible, although we will consider individual notice periods.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. This is a fully site-based role, and the successful candidate will be required to work on-site during contracted hours.
Our selection process
Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
We welcome applications from candidates seeking alternative working patterns or reduced hours, and will consider flexible arrangements where business needs allow.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact Marian Brown, Library Customer Services Manager on marian.brown@rcn.org.uk
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 27 August 2026
Closing date: midnight on 13 September 2026
Interview dates: 22 September 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location