Essential Criteria

• Previous experience in a customer service management or supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and drive high service standards.
• Experience managing team performance and achieving objectives.
• Strong organisational and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• Proficient IT skills, including Microsoft Office applications.
• Ability to build positive relationships with patients, consultants, and colleagues.
• Commitment to delivering a professional, efficient, and patient-focused service.

Additional Information

• Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, the hospitals Safety, Health and Environment Policies and procedures and to cooperate with the hospital on any legal duties placed on it as the employer.
• This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. There will be additional duties and responsibilities implicit within the role.
• The post holder’s duties will at all times, be carried out in compliance with Hospital policies and procedures. In particular, the post holder will act in accordance with the Equal Opportunities, Grievance, Disciplinary and Health & Safety Policies, as well as dealing with complaints, confidentiality and quality matters.
• Staff may be required to work in any department to meet the needs of the service, with potentially variable patterns of work that may include weekend working.
• The post-holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and ensure compliance with associated legislative and Hospital policy.

How to apply:

To apply for the position please email an up to date CV to careers@stjosephshospital.co.uk.

The closing date for applications is 23rd October 2026.

Please note that we will only contact you should you be shortlisted for an interview.

We reserve the right to close vacancies prior to the advertised closing date, if a large number of suitable applications are received. We encourage early applications to ensure consideration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.