Woking Borough Council
Customer Services Officer
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📍 Location
Woking, Surrey (On-site)
💷 Salary
£24,521 per annum
About the Role
As a Customer Services Officer, you'll be at the heart of the council's customer experience, acting as the first point of contact for enquiries and ensuring residents receive a professional, efficient, and friendly service. You'll handle a variety of queries, resolve issues, and work collaboratively with colleagues across the organisation to deliver positive outcomes for customers.
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What We're Looking For
- ✅ Excellent communication and interpersonal skills
- ✅ A customer-focused approach with a passion for helping people
- ✅ Strong problem-solving and organisational abilities
- ✅ Confidence using IT systems and managing multiple priorities
- ✅ Experience in a customer service environment is desirable
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Why Join Woking Borough Council?
- 🌟 Make a positive impact in your local community
- 🤝 Work within a supportive and collaborative team
- 📚 Access learning and development opportunities
- 🏛 Be part of an organisation committed to delivering high-quality public services
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