Kinaxia Logistics Limited
Customer Services
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Kinaxia Derby – Belper
Monday to Friday | 09:00 – 17:00
Join Our Team!
Kinaxia Derby is looking for a Customer Service Advisor to join our busy and friendly team in Belper. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and enjoys building strong relationships with customers and colleagues alike.
As a Customer Service Advisor, you'll play a key role in ensuring our customers receive a professional, responsive, and first-class service, helping us maintain the high standards that Kinaxia is known for.
What We Offer
- ✅ Life Assurance
- ✅ Company Pension Scheme
- ✅ Full Uniform & PPE Provided
- ✅ Free Onsite Parking
- ✅ Employee Assistance Programme (EAP)
- ✅ Long Service Loyalty Awards (5, 10, 15, 20, 30 & 40 years)
- ✅ Exclusive Employee Discounts on Shopping, Travel, Motoring & Days Out
- ✅ Supportive Team Environment
- ✅ Opportunities for Development & Career Progression
Key Responsibilities
As Our Customer Service Advisor, You Will
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
- Maintain accurate records of customer interactions and track complaint outcomes.
- Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
- Communicate clearly and professionally, ensuring customers are kept informed at every stage.
- Work collaboratively with colleagues across the business, promoting a "One Team" approach.
- Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
- Provide customer quotations in line with agreed pricing schedules.
- Accurately update and maintain customer and operational data within company systems.
- Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.
About You
We're looking for someone who has:
- ✔ Previous customer service experience, ideally within transport, logistics, or warehousing.
- ✔ Working knowledge of CRM systems (Sage experience desirable).
- ✔ Experience using software management systems such as Stirling and Contrado (advantageous).
- ✔ Strong customer account management skills.
- ✔ Excellent communication and problem-solving abilities.
- ✔ The ability to build and maintain positive working relationships with both customers and colleagues.
- ✔ Strong organisational skills and attention to detail.
- ✔ Confidence using multiple software systems and managing customer information accurately.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Kinaxia Derby?
At Kinaxia, our people are at the heart of everything we do. We believe in recognising and rewarding commitment, supporting professional development, and creating a workplace where everyone feels valued. If you're passionate about customer service and want to be part of a growing, people-focused business, we'd love to hear from you.
Apply today and help us deliver a world-class customer experience. ✨
Provide your feedback on BizChat
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills