Barry-Wehmiller
Customer Services Representative
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Customer Services Representative
Customer Services Representative – BW Packaging
About BW Packaging
BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. With Truly Human Leadership, we blend respect for people with business excellence to set standards for value and performance.
Our global team of packaging experts delivers innovative, enduring solutions engineered for operational excellence—helping customers build today while shaping the future. Our trusted brands (known worldwide for engineering excellence and application expertise) provide the support, innovation, and expertise businesses need to thrive.
Our mission: Using the power of business to build a better world.
At Barry-Wehmiller, a $3 billion global organisation with 12,000+ diverse team members, we foster Innovation, excellence, and meaningful work. Our culture builds on diversity, integrity, and a commitment to driving progressive change.
Job Description: Customer Services Representative
The Customer Services Team is a crucial part of the commercial sales organisation, supporting commercial success while maintaining strong customer relationships. You will champion customer care excellence, support order management, and drive sales opportunities by understanding and aligning customer needs with BW’s offerings.
Key Objectives:
- Deliver superior customer experience through proactive support
- Upsell BW products and services with every interaction
- Foster long-term customer partnerships to enhance company performance
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Responsibilities
Sales & Customer Relations
- Generate quotations and enter sales orders, particularly for spares parts business
- Proactively follow up on customer enquiries, including potential purchases and clarifying proposals
- Collaborate with technical support to resolve customer queries in a timely and accurate manner
Order & Process Management
- Maintain exceptional customer relationships through regular proactive contact
- Advocate for customers regarding order delivery requirements and provide real-time status updates
- Coordinate across all internal departments to ensure seamless end-to-end customer service
Dispute Resolution & Compliance
- Assist with customer claim and complaint resolution, adhering to company policy
- Escalate issues as necessary to ensure satisfactory resolution
Operational Excellence
- Align with best practices by working closely with the UK Customer Services team
- Contribute to organisational goals, driving revenue growth with every interaction
- Minimal UK travel required
Qualifications
- Post-secondary degree or three to five years’ experience in:
- Technical sales
- Sales support (B2B is preferred)
- Technical understanding or photocopying handling experience replaces part of experience requirements; seniority and commensurate pay may apply
Key Knowledge, Skills & Attributes
- Customer Relationship Skills Demonstrate outstanding ability to maintain and develop strong B2B relationships
- Goal Orientation Proven ability to drive results and drive business outcomes
- Sales Negotiation Persuasive communicator with a strong ability to articulate value
- Collaboration Willing and able to work effectively in team-based environments
- Organisational Skills High attention to detail and ability to manage multiple priorities
- Communication Exceptional both oral and written written skills
- Technological Proficiency Proficiency in Microsoft Office (including latest versions)—familiarity with AI tools an asset
- Technical Aptitude Ability to interpret mechanical drawings and schematics
- Initiative Willingness to accept challenges and take proactive ownership
- Growth Mindset Creative problem solver and eager learner
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Additional Commitments
Diversity, Equity & Inclusion – Barry-Wehmiller values talent and experiences beyond typical job requirements. We encourage applications from diverse communities.
Accommodations – If you require reasonable accommodations during the application or interview process, please let us know.
Company Commitment
At Barry-Wehmiller, we care deeply about making a difference—not just through our products, but through how we touch the lives of every individual we serve.
Learn more about our culture here:
- 📋 Career Privacy & Cookie Notice
- 🌐 Barry-Wehmiller (Corporate)
- 🌐 BW Packaging
- 🌐 BW Converting
- 🌐 BW Papersystems
- 📄 Stand on the Shoulders of others to scale your career: Our Employee Resource Groups
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