s1jobs
Customer Services Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Become a Key Player in One of the UK’s Fastest-Growing Electrical Brands!
Are you driven by a passion for exceptional customer service? Do you thrive on problem-solving, building meaningful relationships, and working in a dynamic environment? If so, we want you on our team!
At FuseBox, we're not just another electrical brand; we're a rapidly growing innovator known for top-quality products and outstanding customer support. Based in our vibrant Kilmarnock Head Office, you’ll play a crucial role in ensuring our customers have an unforgettable experience every single day.
At FuseBox, we believe in empowering our team. Our commitment is to create a supportive, lively workplace where everyone can flourish, learn, and evolve with us.
Why You’ll Love Working With Us
We don’t just offer a competitive salary; we provide a plethora of fantastic benefits, including:
- Performance Bonuses that reward your hard work.
- 28 Days of Holiday (including bank holidays) to recharge.
- Company Pension Scheme to secure your future.
- Free On-Site Parking.
- Ongoing Training and Development to help you grow.
Discover FuseBox
Founded in 2017, FuseBox has rapidly emerged as a leader in circuit protection solutions across the UK. We pride ourselves on crafting simple, reliable, and easy-to-install products that make electricians smile. With a focus on quality, innovation, and unparalleled customer experience, we’re dedicated to excellence in the electrical industry.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role Awaits You!
As a Customer Services Support Representative, you will be the friendly voice of FuseBox, providing our customers with a professional, adaptable, and solution-oriented experience.
Your Key Responsibilities Will Include
- Engaging with customers through inbound and outbound calls.
- Accurately processing sales orders using SAP.
- Managing customer requests and order changes seamlessly.
- Responding promptly to emails and customer inquiries.
- Building strong relationships through stellar service.
- Efficiently resolving customer queries with a proactive approach.
- Collaborating smoothly with our internal teams to enhance service delivery.
- Supporting your team with various tasks as needed.
What We’re Looking For In You
We're searching for a candidate who:
- Is passionate about delivering outstanding customer service.
- Enjoys helping others and finding innovative solutions.
- Thrives in a bustling, fast-paced setting.
- Exudes confidence, positivity, and resilience.
- Pays meticulous attention to detail and accuracy.
- Is highly organized and possesses excellent time management skills.
- Can effectively prioritize and multitask while being a team player.
- Has a track record of meeting KPIs and performance goals.
- Is eager to learn and grow within the company.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Skills & Experience
- Proven experience in a telephone-based customer service role.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office applications.
- Excellent organizational and administrative skills.
Desirable Skills
- Experience with SAP (training is available).
- Familiarity with sales order processing environments.
Be Part of Something Bigger!
At FuseBox, we’re not just on a journey; we’re on the path to redefining customer service in our industry. If you’re motivated, enthusiastic, and committed to delivering extraordinary customer experiences, let’s connect!
Apply today and embark on an exciting career with the FuseBox team!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London