DHL Supply Chain
Customer Services Team Member
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Customer Service Representative
Pay Rate: £26,936.90 per annum
Grade: O
Contract Type: Permanent, Full-Time
Working Hours: Monday to Friday, 08:30 – 16:30
Location: Gloucester, GL3 4AQ
Think You Know DHL? Think Again.
At DHL Supply Chain, we're about much more than moving parcels from A to B. As the world's leading logistics company, we keep businesses running, supply chains moving, and customers satisfied every day.
We're looking for a proactive and customer-focused Customer Service Representative to join our team in Gloucester. If you're organised, detail-oriented and enjoy building strong customer relationships, we'd love to hear from you.
✅ What You'll Be Doing
As part of the Order to Invoice team, you'll manage a portfolio of customer accounts, ensuring orders and queries are processed accurately and efficiently. You'll play a vital role in maintaining service excellence and supporting the smooth flow of goods through the supply chain.
Key responsibilities include:
- Managing customer accounts and ensuring orders are accurately processed in SAP.
- Monitoring and resolving delivery queries to support timely payments.
- Building and maintaining positive relationships with customers.
- Responding to customer enquiries via telephone and email in a professional and timely manner.
- Managing a shared team mailbox and allocating queries appropriately.
- Using SAP and customer portals to manage orders and customer information.
- Producing reports and communications using Microsoft Office applications.
- Maintaining organised, audit-ready documentation and records.
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✅ What We're Looking For
This role would suit someone with experience in customer service, logistics, distribution, supply chain or administrative environments.
You'll ideally have:
- Experience working within logistics, distribution, customer service or supply chain operations.
- Good knowledge of Microsoft Office applications, particularly Excel, Outlook and Teams.
- Strong analytical skills with excellent attention to detail.
- Outstanding communication skills with the confidence to engage with customers and stakeholders at all levels.
- The ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
- Experience using SAP or similar order management systems would be advantageous.
✅ Why Join DHL?
When you join DHL Supply Chain, you're joining a business that values its people and invests in their future.
Benefits include:
- Free on-site parking
- 22 days annual leave
- Flexible working options available
- Generous pension scheme with an 8% employer contribution and 4% employee contribution
- Free, confidential 24/7 GP service
- Hundreds of retail, leisure and lifestyle discounts
- Savings schemes, affordable loans and free mortgage advice
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Learn more about life at DHL Supply Chain by visiting our careers site.
✅ About Us
DHL Supply Chain is the global leader in supply chain management, employing over 188,000 people across more than 50 countries. We support customers across a wide range of industries including retail, automotive, healthcare, technology and consumer goods.
Our people are at the heart of everything we do, working together to deliver excellence every day.
✅ Building an Inclusive Workplace
At DHL, we're committed to creating an environment where everyone feels valued, respected and empowered to be themselves.
As proud signatories of the Armed Forces Covenant, we actively support veterans, reservists and service leavers, recognising the valuable skills and experience they bring to our business.
Application Information
Please be aware that interviews are provisionally scheduled to take place during the week commencing W/C 10th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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