Timberwise (UK) Ltd
Customer Services Team Member - Northwich
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Timberwise is a family-run specialist construction business located throughout England, Wales, and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability, and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.
We are now looking for a full-time Customer Services Team Member to join our fantastic team at our Head Office in Northwich, Cheshire.
Role Overview
As a Customer Service Team Member your role will include:
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- First point of contact for our customers
- Handling of customer calls
- Responding to internet queries
- Management of surveyor’s diaries
- Typing reports
- Administrative duties to include invoicing and taking payments
- Effectively planning and prioritising workload.
Key Responsibilities
As a Customer Service Team Member, you will be:
- Proactive, confident, and positive
- Prioritise and multi-task
- Demonstrate excellent telephone manner and communication skills
- Meticulous attention to detail
- Assertive
- Team player
- IT and Office Software Literate
- It is desirable to have geographical knowledge of the UK
Benefits
- Actual Basic Salary £24,828.00
- Competitive salary with monthly bonus scheme OTE £30,000
- Company Pension Scheme with Royal London and 4% employer contribution
- 23 days holidays plus Bank holidays
- Death in Service Benefit (with B&CE)
- Loyalty awards recognising long-term service
- Family Company
- Support and Training (recipient of the PCA Training and Development Award 2025)
- Healthcare Cash Plan (Healthshield)
- Great Team Spirit
- Christmas Shut Down
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Hours of Work
35 hours per week - Monday to Friday working: 9am to 5pm.
If you are based in the Cheshire area and are looking for a new challenge and have the will and desire to succeed, we would be interested to hear from you!
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