Timberwise (UK) Ltd
Customer Services Team Member - Northwich
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Customer Service Team Member
Northwich, Cheshire
Full-time | Permanent
35 hours per week | Monday to Friday | 9.00am-5.00pm
£24,828 - £30,000 OTE
About Timberwise
Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.
About the Role
We are now looking for a full-time Customer Services Team Member to join our fantastic team based at our Head Office in Northwich, Cheshire.
Key Responsibilities:
- First point of contact for our customers
- Handling of customer calls
- Responding to internet queries
- Managing and coordinating surveyors’ diaries
- Following up enquiries and outstanding actions
- Keeping customers informed throughout the process
- Maintaining accurate customer records
- Administrative duties to include invoicing and taking payments
- Prioritising a busy workload and managing changing demands
- Working closely with surveyors and colleagues to ensure customers receive a smooth and professional service
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Key Skills and Qualities:
- Confident and professional when communicating with customers via telephone and email
- Naturally organised and able to manage multiple priorities
- Proactive and willing to take ownership
- Positive, resilient and solution focused
- Accurate with strong attention to detail
- Comfortable working at pace
- Confident using Microsoft Office and business systems
- A reliable team player
Desirable Experience:
- Previous experience in customer service, scheduling, administration or a service based business would be beneficial.
- Knowledge of UK geography would also be useful due to the scheduling element of the role.
Industry experience is not essential. We are more interested in finding someone with the right attitude, capability and desire to succeed.
Success in the Role:
You will succeed in this role if you:
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- Give customers a strong first impression
- Convert suitable enquiries into booked appointments
- Keep surveyors’ diaries organised and productive
- Follow up rather than wait to be chased
- Complete work accurately and on time
- Spot issues early and take action
- Take responsibility for seeing tasks through to completion
- Contribute positively to the performance of the wider team
Benefits:
- £24,828 - £30,000 OTE
- Full time - 35 hour working week
- Monday to Friday working
- 23 days holidays plus Bank holidays
- Christmas shutdown
- Company Pension Scheme with Royal London and 4% employer contribution
- Healthcare Cash Plan (Healthshield)
- Death in Service Benefit (with B&CE)
- Loyalty awards recognising long-term service
- Support and Training (recipient of the PCA Training and Development Award 2025)
- Supportive team environment
- Family Company
If you enjoy speaking with customers, are highly organised and like taking responsibility for getting things done, we would like to hear from you.
Apply with your CV and tell us briefly why you think you would be a strong fit for the role.
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