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Customer Service/Software Support Apprenticeship
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Software Support Apprentice Opportunity
We are pleased to share an opportunity designed to help you expand your knowledge and skillset. We are seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries.
Wage
£15,600 for your first year, then could increase depending on your age (National Minimum Wage rate for apprentices)
Training Course
Customer service practitioner (level 2)
Hours
- Monday to Friday, 8am to 5pm (8am to 1pm on Friday)
- 37 hours 30 minutes a week
Start Date
Monday 7 September 2026
Duration
1 year
Positions Available
1
What You'll Do at Work
The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training to our sales team and partners and learn to put together user guides and other communications.
Where You'll Work
Assa Abloy
School Street
Willenhall
West Midlands
WV13 3PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
CITY OF WOLVERHAMPTON COLLEGE
Training Course
Customer service practitioner (level 2)
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What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Essential Qualifications
- GCSE in:
- Maths and English (grade A*-C (4-9))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About This Employer
Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety, and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
There may be an opportunity for a full-time role after successful completion of this apprenticeship.
Ask a Question
The contact for this apprenticeship is:
CITY OF WOLVERHAMPTON COLLEGE
The reference code for this apprenticeship is VAC2000038605.
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