Customer Solution Architect — Arango AI Product Suite

About Arango:

Arango delivers a unified, natively multimodel contextual data platform that powers AI agents, assistants, and applications with the unified, current, and trusted business context needed to reason, decide, and act at scale.

The Arango Contextual Data Platform connects fragmented enterprise data with LLMs, copilots, and AI agents through a simplified architecture delivered out of the box. By combining graph, vector, document, key-value, and search capabilities in a single platform, Arango eliminates the complex stacks many organizations build to operationalize enterprise AI.

Trusted by organizations including NVIDIA, HPE, the London Stock Exchange, PSI CRO, the U.S. Air Force, NIH, Siemens, Transient.AI, Matpriskollen, and Articul8, Arango helps enterprises move from AI pilots to reliable production systems faster while lowering infrastructure complexity and total cost of ownership. Arango is a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program. Learn more at arango.ai, LinkedIn, and G2.

About the role

Arango is hiring a Customer Solution Architect to be the primary professional services interface between Arango and the customers deploying our AI product suite. You own the technical relationship end to end, from first discovery through production and expansion. Your job is to turn a customer's problem into a working architecture on Arango's multi-model platform and its GraphRAG and knowledge-graph capabilities, prove value early, and guide the customer's team through deployment and adoption. The role sits where solution architecture, graph data modeling, and applied AI meet. It suits someone who can hold a design conversation with a customer's chief architect in the morning and review a GraphRAG retrieval design with their engineers in the afternoon. Deep graph expertise is not optional here. It is the core of how Arango's AI suite delivers value, and the CSA is expected to be the customer's most trusted source of graph and GraphRAG design judgment.

Location: Anywhere in the United Kingdom/ Remote

Key responsibilities

• Own the technical customer relationship as the primary professional services contact across the full lifecycle: discovery, design, pilot, production, and expansion.
• Run discovery with customer sponsors, domain experts, and operators to identify high-value use cases for Arango's AI product suite, and qualify them against real business outcomes.
• Design target architectures on Arango's multi-model platform, including graph data models, AQL query and traversal patterns, and GraphRAG retrieval design tailored to the customer's domain.
• Define success criteria, SLAs/SLOs, data access and governance requirements, and a phased delivery plan from proof of value to production.
• Build reference implementations and prototypes that prove value early: graph schema, data connectors, GraphRAG pipelines, tool and agent orchestration, APIs.
• Guide production deployment into secure, observable services alongside the customer's engineers, with CI/CD, infrastructure-as-code, and proper testing.
• Architect retrieval across graph traversal, vector search, and hybrid approaches (chunking, embeddings, ranking, caching), and orchestrate tool and agent calls.
• Establish evaluation practices and iterate on prompts, models, retrieval strategy, and graph structure using offline and online metrics and A/B tests.
• Design data pipelines (ETL/ELT), vector indices, graph ingestion, and metadata governance.
• Define monitoring for quality, drift, hallucination and guardrail events, latency, and cost, and stand up alerting and dashboards with the customer.
• Architect role-based access, secrets management, audit logging, PII redaction, and content safety controls.
• Meet customer compliance requirements (SOC 2/ISO 27001, GDPR/CCPA, HIPAA as applicable).
• Produce architecture documentation, runbooks, and reusable patterns, and train customer engineers and end users.
• Act as the voice of the customer to Arango's product and engineering teams, shaping the roadmap with what we learn in the field.