Seven Executive Limited
Customer Solutions Manager
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Customer Success Manager
Location: Home-based, covering the North of England Travel: UK-wide with occasional European travel Salary: Competitive + 20% bonus potential
The Role:
We are partnered with a leading technology business within the HVAC, Refrigeration and BMS sectors, looking for a Customer Success Manager to manage and grow a portfolio of established B2B customers.
This is a commercially focused relationship role, ideal for someone who understands the HVACR/BMS market and enjoys developing long-term customer partnerships.
You will act as a key point of contact for customers, understanding their business needs, ensuring they gain maximum value from the company's solutions and identifying opportunities for upselling, cross-selling and account growth.
Key Responsibilities
- Manage and develop a portfolio of B2B customers across HVAC, Refrigeration and BMS.
- Build strong, long-term relationships with key customer stakeholders.
- Lead regular customer business reviews and account planning.
- Identify opportunities for upselling, cross-selling and increased product adoption.
- Deliver 5–10% annual growth across your customer portfolio.
- Understand customer challenges and work with internal teams to deliver effective solutions.
- Act as the voice of the customer across Sales, Engineering, Product and Technical Support.
- Maintain accurate CRM records, forecasts and sales pipelines.
- Monitor customer satisfaction, retention and account performance.
- Keep up to date with developments across HVACR, BMS, controls, IoT and connected technologies.
- Attend customer meetings, industry events and exhibitions across the UK and occasionally Europe.
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About You
- Experience in Customer Success, Account Management, Technical Sales or a similar B2B commercial role.
- Strong knowledge of HVAC, Refrigeration, BMS or building controls.
- Proven ability to develop and grow existing customer accounts.
- Commercially minded with a consultative, customer-first approach.
- Strong communication, presentation and relationship-building skills.
- Organised, self-motivated and comfortable working independently.
- Experience using CRM systems.
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Experience with controls, IoT, connected technologies or energy management would be advantageous.
What's on Offer:
- Competitive salary
- 20% bonus potential
- Company electric vehicle
- 30 days' holiday including statutory holidays
- Private healthcare option following probation
- Company pension and salary sacrifice options
- Death in Service benefit of 3x salary
- Laptop, mobile phone and VoIP phone
- Company credit card for business expenses
- Employee benefits scheme
This is an excellent opportunity for an HVACR/BMS professional looking to move into a strategic, customer-focused role with genuine commercial ownership and significant autonomy.
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