Towelrads Ltd
Customer Solutions Team Leader
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Company Overview
Towelrads is a leading supplier of high-quality towel rails, designer radiators, underfloor heating, and energy-efficient heating solutions. We offer an extensive product range, supported by fast, reliable service, and strong technical expertise. Serving homeowners, developers, and specifiers, we pride ourselves on delivering exceptional products, expert advice, and outstanding customer service. We're a friendly and supportive team where everyone's contribution makes a real difference.
Role Description
We are looking for an enthusiastic and inspiring Customer Solutions Team Leader to lead, support, and develop our Customer Solutions team. This is an exciting opportunity for a people-focused leader who is passionate about delivering exceptional service and helping colleagues grow and succeed.
As a key member of the team, you will lead all client communications with potential, new, and existing customers, ensuring every interaction reflects our commitment to outstanding service. You will coach, motivate, and empower Customer Solutions Advisors, building confidence, capability, and accountability across the team. Through positive leadership, creativity, and strong people management skills, you will help create a supportive and high-performing environment where individuals can thrive.
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Working closely with the Operations Manager, you will play an important role in shaping team performance, improving processes, and ensuring customers receive a professional, consistent, and positive experience.
What We're Looking For
- Takes personal responsibility for work, decisions, and actions, understanding their impact on customers, colleagues, and the business.
- Makes every opportunity count by approaching each interaction, task, and challenge with care, ownership, and focus.
- Works positively with others, helping colleagues share knowledge and achieve results together.
- Remains professional, constructive, and solution-focused under pressure, change, or challenge.
- Shows a desire to achieve by setting high standards, following through, and taking pride in quality work.
- Achieves results in the right way through honesty, fairness, and integrity.
- Communicates clearly and respectfully, listening carefully to customers and colleagues.
- Uses initiative and creativity to improve ways of working, motivate the team, and encourage fresh ideas.
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Please send CVs to - recruitment@brckgroup.com and Jason Eames - jasoneames@towelrads.com or apply via https://www.totaljobs.com/job/107755205
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