ASB Bank
Customer Specialist - Broadway Advice Centre (Mandarin Speaker)
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Customer Specialist
Broadway Advice Centre | 40 hours per week
Flexible roster across Monday - Sunday
At ASB, we're all about helping our customers get "One Step Ahead" by providing exceptional service and building lasting relationships. As the first point of contact for many of our customers, our Customer Specialists play a vital role in creating positive experiences while helping customers confidently navigate their everyday banking needs. Based in our Broadway Advice Centre, you'll join a supportive team passionate about making banking simple, easy, and convenient for the communities we serve. The successful candidate must be fluent in both Mandarin and English to support the needs of our diverse customer base.
Te Tūranga | The role
As a Customer Specialist, you'll be the welcoming face of ASB, helping customers with a wide range of everyday banking needs while identifying opportunities to improve their financial wellbeing. You'll support customers across multiple channels, educate them on digital banking solutions, and connect them with specialist teams when needed.
You'll have meaningful conversations that help customers get the most from their banking experience while delivering service that is simple, personal, and proactive.
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Ō pūkenga | About you
We're Looking For Someone Who
- Is fluent in both Mandarin and English
- Has previous customer service, retail, or hospitality experience
- Enjoys building relationships and helping people
- Has strong communication skills and a genuine passion for customer service
- Is comfortable learning new technology and helping others use digital tools
- Demonstrates empathy, resilience, and adaptability
- Has excellent organisation and time management skills
- Brings a positive, proactive, and growth-focused mindset
- Enjoys working in a fast-paced team environment
- Can work a flexible roster across Monday - Sunday
Why Broadway, Newmarket?
Located in the heart of one of Auckland’s most vibrant suburbs, Broadway, Newmarket offers the perfect mix of career opportunity and city lifestyle. Surrounded by premium shopping, popular cafés, restaurants, and excellent public transport links, you'll enjoy a dynamic work environment with easy access from across Auckland. As a key commercial and retail hub, Newmarket attracts a diverse customer base, making it an exciting place to grow your career while being at the centre of it all.
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Working at ASB
At ASB, our values guide everything we do.
Kia Manaaki - Care
We lift people with Care, putting our people, customers, and communities at the heart of what we do.
Kia Māia - Courage
We act with Courage, protecting what is right and solving challenges together.
Kia Mahira - Curiosity
We lead with Curiosity, seeking different perspectives and continuously learning to create better outcomes.
If you're passionate about delivering exceptional customer experiences and excited about helping customers thrive, we'd love to hear from you.
Me pēhea te tono | How to apply
Apply today and take the next step in your career with ASB. Based on our current workforce needs, we are only able to consider candidates who have permanent work rights in New Zealand.
Please note that roster patterns may vary and will include weekends as part of the Monday - Sunday operating hours.
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