ASB Bank
Customer Specialist - Hastings Advice Centre
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At ASB, we're all about helping our customers get "One Step Ahead" by giving them the tools, support and confidence to make the most of their money.
We're looking for a customer-focused and people-oriented Customer Specialist to join our Hastings Advice Centre on a full-time, permanent basis.
This is a Monday to Friday position, offering the opportunity to build a rewarding career with one of New Zealand's leading banks while enjoying great work-life balance.
Te tūranga | The role
As a Customer Specialist, you'll be the welcoming face of ASB for our customers, helping them with their everyday banking needs and delivering exceptional service at every interaction.
- No two days are the same
- Support customers with transactions, account enquiries, digital banking solutions and identifying opportunities to connect them with the right specialist when additional support is needed
- Work alongside a supportive team that's passionate about helping customers achieve their financial goals while making a meaningful difference in the Hastings community
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Ō pūkenga | About you
We're Interested In People Who
- Have experience in customer service, retail, hospitality, contact centres, administration or other customer-facing environments
- Enjoy building relationships and helping people find solutions
- Are confident using technology and learning new systems
- Have strong communication skills and a genuine passion for delivering great customer experiences
- Thrive in a team environment while taking ownership of their work
- Demonstrate our values of Care, Courage and Curiosity in the way they work and interact with others
- Bring positivity, energy and a willingness to learn
Banking experience is helpful, but it's your attitude, customer focus and desire to make a difference that matter most.
Why Hastings?
Nestled in the heart of Hawke's Bay, Hastings offers the perfect blend of career opportunity and lifestyle. From world-class wineries and farmers' markets to stunning beaches and outdoor adventures, Hastings is known for its sunshine, strong sense of community and relaxed pace of life.
Whether you're local to the area or considering a move, it's a fantastic place to grow your career and enjoy everything the region has to offer.
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Why ASB?
At ASB, our values of Care, Courage and Curiosity guide everything we do. They shape how we support our customers, work together as a team, and create better outcomes for the communities we serve.
When you join ASB, you'll become part of a supportive and inclusive culture where people are encouraged to bring their whole selves to work, challenge themselves to grow and make a meaningful impact every day.
In Return, You'll Enjoy
- A Monday to Friday roster supporting work-life balance
- Ongoing training, development and career progression opportunities
- Banking, insurance and lifestyle benefits
- A collaborative team culture where you'll be supported to succeed
- The opportunity to make a real difference in customers' lives every day
If you're passionate about helping people, enjoy building relationships and are ready to take the next step in your career, we'd love to hear from you.
ASB. One Step Ahead.
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