ROCC Housing Technology Solutions
Customer Success Account Manager
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A fully remote role managing and developing the relationship between ROCC and its clients.
About ROCC
With more than 40 years’ experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK’s leading supplier of housing maintenance software solutions.
Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients.
Our people are at the heart of this success. We’re proud of our hugely supportive and collaborative team, where colleagues feel valued and heard. Our average length of service is over 11 years — a testament to our culture.
The role
Reporting to our Head of Customer Success, the Customer Success Account Manager will focus on strengthening customer retention and expanding account value, taking proactive ownership of account health, contract renewals, and revenue generation. The successful candidate will act as a trusted advisor to housing providers, shaping long-term software deployment roadmaps while ensuring commercial targets are consistently met.
What will you be doing?
- Lead the relationship between ROCC and its clients
- Hold regular reviews and develop account plans
- Identify customer needs and build a pipeline of opportunities for consultancy, upgrades, services and new ROCC products within customer accounts
- Drive customer retention and account health through regular, well-planned activity
- Extensive client face time including regular face to face client meetings across the UK
- Turn meetings into actions, coordinate internal teams, progress quotes and ensure work is delivered
- Support new business activity, demos and onboarding via compelling presentations
- Represent ROCC at key industry and client events
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Whatever the scenario, your key focus will be the same — delivering exceptional outcomes for our clients.
Success measures
- Revenue generated from existing customer accounts against targets
- Retention rate of the existing customer base
- Customer satisfaction and account health
- Consistent engagement across the entire customer base, a healthy pipeline of account opportunities, and timely completion of agreed actions
What you’ll bring
- Experience and passion for delivering customer success and revenue generation in a technology environment
- A self-starter with strong drive, ambition and sense of ownership
- Personable and able to forge strong relationships with clients
- A commercial, sales minded individual who shows integrity and puts client needs first
- Organised, strong attention to detail, proactive in following through on action plans
- Clear communicator who asks for help when appropriate and asks the right questions
- UK-based with unrestricted right to work
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Housing software knowledge is desirable but not essential.
What We Offer
- Ownership – Lead the relationship between ROCC and its clients
- Flexibility – Home-based, with regular UK travel to client sites, events and internal meet-ups
- Collaboration – We may be remote, but our team is at the heart of everything we do
- Customer Focus - Customer success is at the heart of everything we do
- Rewarding – Our products help improve conditions for those in social housing
- Progression – Potential to develop into business development, sales, consultancy or wider commercial roles.
Salary & Hours
- £70k OTE (uncapped)
- Performance-related bonus
- Company Pension and Life Assurance
- 25 days holiday, plus bank holidays, your birthday and one day per year paid volunteering leave
Apply Now
If this sounds like the right role for you, we’d love to hear from you. Apply today or get in touch with me directly at steve.agace@rocc.co.uk. I’d be happy to answer any questions or hold a confidential discussion.
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