PenCarrie Ltd
Customer Success Advisor
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Willand, Devon (Hybrid Working)
Full Time | Permanent
£30,000 - £31,000 DOE
At PenCarrie, we're passionate about helping our customers succeed. As one of the UK's leading B2B distributors to the garment decoration industry, we supply over 3,500 product lines from more than 75 leading brands. For over 30 years, we've built our reputation on outstanding service, strong relationships and a commitment to customer success.
We are a family business of 300 team members, proud of our culture, customer focus, and the values that make us one of the leading companies in our market.
Our Purpose
The distribution partner that enables exceptional customer success.
The Opportunity
We're now looking for a Customer Success Sales Advisor to join our growing Customer Success team and play a key role in developing customer relationships, driving account growth and delivering an exceptional customer experience.
About the Role
This is a proactive, relationship-focused role where you'll manage your own portfolio of customer accounts, helping both new and existing customers get the most from their partnership with PenCarrie.
You'll combine account management, customer success and sales activity to build engagement, increase revenue and establish long-term customer loyalty.
What You'll Be Doing
- Managing and growing a portfolio of customer accounts.
- Supporting and onboarding new customers to ensure a positive start to their PenCarrie journey.
- Building strong customer relationships through regular contact and account reviews.
- Identifying opportunities to increase sales and profitability through product recommendations and upselling.
- Re-engaging inactive or at-risk accounts through proactive outreach.
- Working towards call activity, sales and account growth targets.
- Maintaining accurate customer information and insights within our CRM system.
- Supporting promotions, campaigns and seasonal sales opportunities.
- Collaborating with colleagues across the Customer Success team to deliver excellent service and results.
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What We're Looking For
We're keen to hear from candidates who have:
- Experience in a telephone-based sales, customer success, account management or customer service environment.
- A proven track record of achieving targets and KPIs.
- Excellent communication and relationship-building skills.
- Confidence in making outbound calls and developing customer relationships.
- Experience using CRM systems and maintaining accurate customer records.
- Strong organisational and administrative skills.
- Good commercial awareness and the ability to identify growth opportunities.
- Proficiency in Microsoft Office applications.
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Experience within a B2B sales environment, wholesale, distribution or garment decoration sector would be advantageous but is not essential.
What's In It For You
- Hybrid working available following successful completion of training.
- Opportunity to develop your career within a growing Customer Success function.
- Work as part of a supportive and collaborative team.
- Join a successful family business with a strong culture and clear values.
- Be part of a business genuinely focused on customer success and continuous improvement.
Our Values
At PenCarrie, we:
- Are dedicated to customer success.
- Build strong and respectful relationships.
- Look forward and embrace change.
- Are proud of everything we do.
- Grow responsibly.
Interested? If you're a motivated and customer-focused professional who enjoys building relationships, identifying opportunities and helping customers succeed, we'd love to hear from you.
Apply today and become part of Team PenCarrie. At PenCarrie, you'll have the opportunity to make a genuine impact on the growth of an established market-leading business. You'll be part of a collaborative and supportive team where ideas are encouraged, development is prioritised, and success is celebrated.
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