Chisholm Hunter
Customer Success Advisor - Glasgow
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Company Description
Starting Salary: £12.71 per hour (flexible with industry experience)
Location: Glasgow City
Full time: 40 hours per week
Fully on site
Voted one of Sunday Times Best Places to Work 2025 and 2026!
Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family-run business, passionate about our exquisite products and are experts at delivering a high-end, luxury customer experience which is 'A Cut Above'.
At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
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Position
As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email.
Key Responsibilities include:
- Processing customer orders in a timely and efficient manner and ensure accurate dispatch log
- Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
- Build and maintain strong working relationships with our branches and wider teams
- Package and post high-value web orders and special orders securely and in line with company policy
- Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team
- Enhance sales performance by responding to sales queries
- Maintaining departmental KPIs including process accuracy, customer satisfaction, response times, and sales
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Requirements
Qualifications & Experience:
- Previous retail experience would be advantageous
- Passion for jewellery, gemstones, and precious metals
- Excellent interpersonal skills with the ability to engage and connect with clients
- High attention to detail and accuracy
Other information
Benefits:
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
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