Sage
Customer Success Apprentice
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Job Description
Level 3 Apprenticeship | Newcastle
Hybrid, 3 days per week in the office
At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide and more than 2 million customers, we’re united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology to simplify complexity and drive progress.
We’re now looking for enthusiastic, customer-focused apprentices to join our Customer Success team. You’ll enjoy building relationships, solving problems, and helping businesses get the most from technology, while earning a recognised Level 3 qualification at the same time.
Why join Sage as an Apprentice?
This isn’t a passive learning programme. From day one, you’ll work on real challenges alongside experienced colleagues, with structured development, mentoring, and hands-on delivery.
Key Responsibilities
What you’ll be involved in
As a Customer Success Apprentice, you’ll support how Sage builds customer relationships that promote retention and loyalty, helping customers get maximum value from their Sage products and services.
You’ll:
- Support the creation of Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them
- Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early
- Build an understanding of customers’ pain points and support responsive solutions, developing a consultative, digital-first approach to customer engagement
- Develop strong product knowledge so you can confidently demonstrate Sage solutions and make recommendations, including how AI features help customers work smarter
- Learn to identify expansion opportunities that create value for both the customer and Sage
- Be the voice of the customer, sharing actionable feedback with teams across Sales, Marketing, Product, and Customer Services
- Keep records and Customer Success Plans accurate and up to date in Salesforce, building disciplined CRM habits from day one
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What we are looking for
We welcome applications from people who are at the start of their career and ready to learn. You don’t need a degree or prior experience in customer success. What matters most is your passion for helping customers, your curiosity about technology, and a genuine drive to build relationships that last.
To meet the entry requirements for the Level 3 apprenticeship, you’ll need:
- Five GCSEs at grades 9 to 4, including English and Maths
Beyond that, you’ll stand out if you:
- Have excellent customer service and communication skills, with the confidence to build relationships and engage a range of people
- Are action-oriented, taking the initiative and spotting opportunities to add value
- Follow through on commitments, showing consistency between words and actions
- Are adaptable, able to adjust your approach depending on the situation
- Show resilience, maintaining a positive attitude while navigating difficult obstacles
- Enjoy working with data and turning it into meaningful actions and opportunities
- Have an interest in emerging technologies, including AI, and how they help businesses succeed
- Are comfortable using Microsoft Office tools such as Word, Outlook, and Excel
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Your Level 3 Apprenticeship: IT Technical Salesperson
Alongside your day-to-day role, you’ll study towards the IT Technical Salesperson Level 3 apprenticeship. The programme is designed to give you both the technical product understanding and the commercial and customer engagement skills to succeed in a technology business.
By the time you complete the programme, you’ll have a strong foundation in customer engagement, technical solution knowledge, and commercial awareness, giving you the skills and professional credibility to build a career in customer success.
Working at Sage
You will also benefit from:
- Five paid volunteering days each year through Sage Foundation
- Access to learning platforms, expert-led sessions, and a global professional network
- A clear career pathway with opportunities to grow once your apprenticeship is complete
- 25 days holiday plus bank holidays, private healthcare, competitive pension, and more
What to expect from the process
- Apply online with your CV
- If eligible, you will be invited to complete a video interview
- If successful, you’ll be invited to a final stage assessment
- Successful candidates will join us in October 2026
We’re committed to an inclusive process for everyone. If you need any adjustments at any stage, please get in touch at earlycareersadjustments@sage.com.
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