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Customer Success Apprentice
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Start your career with Sage as a Customer Success Apprentice, where you’ll enjoy building relationships, solving problems, and helping businesses get the most from technology, while earning a recognised Level 3 qualification at the same time through structured development, mentoring, and hands-on delivery.
Wage
- Competitive wage offered
- 10% annual bonus potential
Hours
- Monday to Friday 9am to 5am
- 35 hours a week
Start date
- Monday 5 October 2026
Duration
- 1 year
Positions available
- 5
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the creation of Customer Success Plans that define customer goals, milestones, and outcomes, and help customers achieve them
- Help drive product adoption and usage, learning how to use customer data and telemetry to spot churn risk and act on it early
- Build an understanding of customers’ pain points and support responsive solutions, developing a consultative, digital-first approach to customer engagement
- Develop strong product knowledge so you can confidently demonstrate Sage solutions and make recommendations, including how AI features help customers work smarter
- Learn to identify expansion opportunities that create value for both the customer and Sage
- Be the voice of the customer, sharing actionable feedback with teams across Sales, Marketing, Product, and Customer Services
- Keep records and Customer Success Plans accurate and up to date in Salesforce, building disciplined CRM habits from day one
Where you'll work
- C23 - 5 & 6 Cobalt Park Way Cobalt Park
- Newcastle Upon Tyne
- NE28 9EJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- GATESHEAD COLLEGE
Training course
- IT technical salesperson (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
- Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
- Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
- Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
- Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
- Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
- Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
- Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
- Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
- Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
- Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
- Logical and creative thinking skills
- The ability to interact effectively and professionally with a range of different types of customer
- Ability to think analytically and to solve problems
- Ability to work independently and to take responsibility
- Ability to work with a range of internal and external people
- Ability to communicate effectively in a variety of situations
- Ability to operate in a secure manner
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Training schedule
- IT Technical Salesperson Level 3.
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Essential qualifications
- GCSE in:
- Maths and English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
Other requirements
- Due to funding regulations, to be eligible to apply for the apprenticeship, you must have the right to work in the UK and have been resident in the UK for at least the past 3 years.
- All successful candidates will undergo background checks including a Disclosure and Barring Service (DBS) check.
About this employer
Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person start-ups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success.
Company benefits
- 5 paid volunteer days
- Hybrid working
- Health cash plans
- Opt in to various benefits including health and dental benefits, gym flex, tech schemes etc.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After completing the Customer Success Apprentice programme, you’ll be well-placed to move into a Customer Success Consultant role, where you can take on more responsibility across developing customer relationships that promote retention and loyalty.
Sage values internal mobility, so you’ll be supported to explore different pathways and shape a career that suits your ambitions, whether that’s progressing upwards or developing across the Customer Success team.
Ask a question
The contact for this apprenticeship is: GATESHEAD COLLEGE
The reference code for this apprenticeship is VAC2000047911.
Apply now
Closes in 18 days (Monday 31 August 2026)
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