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Customer Success Architect
Customer Success Architect at Mixpanel
About Mixpanel
Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies—such as Workday, Pinterest, LG and Rakuten Viber—Mixpanel’s AI-first digital analytics platform helps teams accelerate adoption, improve retention, and ship with confidence. Its industry-leading platform combines:
- Product and web analytics
- Session replay
- Experimentation
- Feature flags
- Metric trees
Mixpanel delivers insights customers truly rely on.
About the Customer Success Team
Mixpanel’s Customer Success & Solutions Engineering team acts as analytics consultants, embedding themselves within enterprise customer teams. Their role involves:
- Guiding prospects and customers from early engagement to long-term success.
- Partnering closely with Account Executives, Account Managers, Product, Engineering, and Support to deliver value-driven self-serve analytics solutions.
- Managing technical implementations, change management, and ROI execution across projects.
About the Role
The Customer Success Architect ensures customers derive maximum value from Mixpanel, from pre-sales proof of concepts to post-sales implementation and adoption rollouts. Key responsibilities include:
- Advocating for strategic ROI delivery, ensuring Mixpanel lengthens customer sustainability.
- Onboarding customers with scalable data governance and health monitoring.
- Driving data trust, product adoption, and harnessing analytics to accelerate business outcomes.
- Consulting on journey optimization, feature adoption, and governance for 100+ end-user teams in large enterprises.
Responsibilities
Strategic Consultation & Business Alignment
- Serve as a trusted technical advisor, offering guidance on data architecture, governance, instrumentation, and business outcomes.
- Collaborate with customer stakeholders (from developers to executives) to define and execute analytics strategies.
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Implementation & Adoption Leadership
- Own customer success outcomes, documenting and achieving ROI measurable success stories.
- Lead data quality initiatives, ensuring clean, actionable insights.
- Scale implementations across technical teams to embedded analytics solutions.
Technical & Change Management
- Optimize Mixpanel deployments, troubleshoot integrations, and impact feature adoption at scale.
- Implement data optimization projects, improving data models, scalability, and trust.
- Bridge the gap between business and technical needs, aligning Mixpanel to org-wide objectives.
Internal Advocacy & Collaboration
- Partner with Mixpanel’s Product and Engineering teams to prioritize customer-driven innovation.
- Serve as a technical sponsor, ensuring solutions address real-world operational challenges.
Requirements
Must-Have Skills & Experience
- Proven track record in customer success, professional services, consulting, or technical project management.
- Experience in ROI calculation, especially for new tool deployments.
- Strong communication skills – from technical deep dives to executive impact briefs.
- Process discipline – managing cross-functional projects, balancing scope, timelines, and stakeholder expectations.
- Adaptability – eagerness to learn new technologies and evolving customer needs.
Bonus Experience
- Core data skills: SQL, dbt, Python, BI tools, or product analytics platforms.
- Cloud/data warehouse experience: Google Cloud, Snowflake, Databricks, Amazon Redshift/Azure.
- Impelmentation methods: SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL.
- Fluency in other programming languages.
Why Join Mixpanel?
- Mission-driven culture: Help innovators make better decisions from their data.
- Recognized scale: Powers over 9,000 customers with $277M in backer support (Andreessen-Horowitz, Bain Capital, etc.)
- Leadership in event-based analytics – transforming businesses through user behavior insights.
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🔹 Prospects highlighted. Equal opportunity employer. Cultural values emphasized below.
Culture Values
To drive meaningful impact, we live by these principles:
- Make Bold Bets: Push beyond incremental change.
- Innovate with Insight: Combine data + intuition for rigorous decision-making.
- One Team: Collaborate without silos for collective success.
- Candor with Connection: Build trust to foster direct, actionable feedback.
- Champion the Customer: Prioritize deep customer understanding to guide innovation.
- Powerful Simplicity: Cut through complexity to deliver clear, accessible solutions.
Benefits & Perks (Note: Some apply only to full-time hires.)
| Benefits | Details |
|---|---|
| Healthcare | Comprehensive Medical, Vision, Dental plans. |
| Wellbeing | Mental wellness support. |
| Absence policies | Generous vacation accrual + extra holidays. |
| Parenting leave | Enhanced parental support. |
| Volunteering | Paid time off for community service. |
| (US only) | Pre-tax plans—401(k) contributions, wellness benefits, holiday breaks. |
⚠️ Contract roles receive alternative financial/benefits arrangements.
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